FrontLine for your team

One platform. Every module scoped to how your team actually works.

Generic HRMS and WFM tools were built for a single employer with a single workforce. Your contact centre runs multiple clients, multiple lines of business, multiple jurisdictions — and your tools should reflect that. Pick the team that's evaluating FrontLine today.

Choose your team

Employee lifecycle

For Hiring

FrontLine for Recruiting & Onboarding

Recruiting Leads · Onboarding Managers · Talent Acquisition

Requisitions, candidate pipeline, assessments, BGC orchestration, onboarding workflows, day-1 readiness. Multi-client hiring without the multi-system tax.

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For HR

FrontLine for HR

HR Directors · People Leads · HRBPs

From hire to off-boarding, scoped per client, PIPEDA-ready by design. Policy management, probation, cases, PIPs, leave, and private-info workflows — one system, no spreadsheets.

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For Workforce

FrontLine for Workforce

WFM Analysts · Scheduling Leads · Workforce Managers

Multi-LOB scheduling, real-time adherence, agent self-scheduling, skills-based routing, multi-client forecasting. The scheduling layer multi-client contact centres have been hand-rolling in spreadsheets.

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For QA & Coaching

FrontLine for QA & Coaching

QA Managers · Training Leads · Coaching Supervisors

Scorecards, calibration, evaluation lifecycle, agent QA portal, coaching linkage, training assignment, per-client knowledge base. Native per-LOB QA — not a single-tenant tool wedged into multi-client.

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Across the whole operation

For Training

FrontLine for Training

Training Managers · L&D Leads · Curriculum Designers

Initial-hire ramp, new-product rollouts, certifications, and continuing-ed — scoped per client and LOB. Course library, scoring, attestation tracking. The same path runs for a 50-agent fintech ramp and a 2,000-agent retail account.

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For Knowledge

FrontLine for Knowledge Management

Knowledge Managers · Content Operations · Enablement

One knowledge base across every client. Three-level audience scope — tenant, client, and line of business (LOB) — applied on every read. Knowledge-Centered Service (KCS) lifecycle, full-text search with zero-result analytics, ownership and staleness alerts, compliance review gating, decision-tree flows, and a client portal reader.

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For Clients

FrontLine for Clients

Client Services · Account Management · Contact Centre Owners

Give your end clients a read-only portal with SLA visibility, billable hours, agent-activity KPIs, and operational reports — without ever exposing your roster or pricing model.

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For Compliance & IT

FrontLine for Compliance & IT

Compliance Officers · IT Directors · CISOs

Immutable audit log, row-level multi-tenant isolation, PIPEDA / CCPA / Law 25 controls, DSAR workflow, SOC 2 Type II evidence package, enterprise SSO + RBAC. The procurement-questionnaire arsenal.

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By organization type

Built for contact centres of every shape: outsourced, multi-brand, and captive

If you run more than one client account, brand, or business unit on a shared workforce, FrontLine is built for your operational shape — whether you're a BPO or an in-house operation.

FrontLine for BPOs

Business Process Outsourcers

Workforce platform for multi-client BPOs. Per-client confidentiality enforced at the database, per-client scorecards, client portal, SOC 2, bilingual EN/FR.

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FrontLine for Contact Centres

Multi-Brand & Shared-Services Contact Centres

Workforce platform for contact centres that serve more than one client, brand, or business unit. Per-brand scorecards, shared workforce, audit-grade, EN/FR.

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FrontLine for Captive Operations

Captive & Offshore Contact Centre Operations

Workforce platform for offshore captive contact centres. Cross-border data residency, parent-IdP SSO, multi-time-zone reporting, audit chain inherited by parent.

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Industries we serve

Pick the industry your clients work in.

Vertical-specific briefs for contact centres whose operational shape is defined by the industry they serve. Each page maps FrontLine's shipped surfaces to the realities of that vertical — no overclaiming, no fabricated case studies.

FrontLine for Telecom

Telecom Contact Centres

Workforce platform for telecom contact centres across wireless, internet, TV, business queues. Multi-tier routing, real-time carrier portal, CRTC/FCC adherence, EN/FR.

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FrontLine for Financial Services

Financial Services Contact Centres

Workforce platform for financial services contact centres handling regulated bank data. Unified audit log, DSAR, PII tracking, multi-bank scorecards, EN/FR.

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FrontLine for Healthcare

Healthcare Contact Centres

Workforce platform for healthcare contact centres handling medical billing, claims, patient access. CPC/CCS certifications, multi-payer scorecards, PHI audit, EN/FR.

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FrontLine for Utilities

Utilities Contact Centres

Workforce platform for utilities contact centres handling power, gas, water support. Storm-surge scheduling, safety-script QA, regulator-grade audit log, bilingual EN/FR.

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FrontLine for Insurance

Insurance Contact Centres

Workforce platform for insurance contact centres handling claims, FNOL, policy admin. Licensed-adjuster tracking, multi-carrier scorecards, audit-grade, EN/FR.

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FrontLine for Travel & Hospitality

Travel & Hospitality Contact Centres

Workforce platform for travel & hospitality contact centres running 24/7 airlines, hotels, OTAs. Disruption-surge scheduling, multi-brand scorecards, refund audit, EN/FR.

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FrontLine for Government

Government Contact Centres

Workforce platform for government contact centres running federal, provincial, municipal contact centres. PIPEDA/FOIP, AODA, native EN/FR, audit-grade transparency.

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FrontLine for Technical Support

Technical Support Contact Centres

Workforce platform for technical support contact centres running multiple clients. Per-product certifications, knowledge linked to QA gaps, eligibility at schedule time, EN/FR.

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FrontLine for Retail CX

High-Volume Retail CX Contact Centres

Workforce platform for retail CX contact centres running multi-brand floors through seasonal ramps. Bulk hiring, multi-client shifts, brand-voice scorecards, EN/FR.

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